The $40,000 Mistake

The best thing about making a big mistake at Logos is that it lets us showcase our values.

This weekend someone made a technical mistake that set web prices for dozens of products to zero.

The mistake was identified quickly, and our team worked late Friday night to fix the error. In the meantime, dozens of customers placed orders for free product worth $40,000.

Since then we’ve heard from some customers asking if they needed to return the free products, and a few employees have wondered if we should re-lock these unintended product giveaways.

The answer—to both questions—is “No!”

We made a mistake. We own it, we learn from it, and we welcome the chance to show our employees and our customers that we mean what we say about our values and “The Logos Way.”

From our Employee Handbook and Corporate Culture guide:

    • Logos accepts mistakes as part of learning.
    • Openness: We’re talking about our mistake.
  • Awesomeness: Interactions with our company should involve occasional pleasant surprises. (Free stuff is a pleasant surprise!)
  • Mistakes are learning experiences.
  • We admit our mistakes and forgive others theirs.

So, if you’re one of the dozens who made a zero-cost purchase this weekend, enjoy! And if not, I’m sorry you missed out on the “ultimate discount”—but I trust you will find that Logos is still a great tool, a great value, and a wise investment with a company that always sides with its customers.

P.S. Curious? Here’s the entire guide.

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Written by
Bob Pritchett

Bob Pritchett co-founded Faithlife (makers of Logos Bible Software) in 1992 and serves as President/CEO. Bob speaks regularly at industry conferences and to academic groups on entrepreneurship, electronic publishing and digital libraries. He is a 2005 winner of the Ernst & Young Entrepreneur of the Year award, and was included in the Puget Sound Business Journal’s 40 Under 40. Bob lives with his wife Audra in Bellingham, Washington; they have two children.

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Written by Bob Pritchett