Today’s guest blogger is Elizabeth Sanborn, a Customer Support representative at Logos.
I’ve been working here at Logos for just over three months, and before I started—I’ll be honest—I was a little scared. Everyone has heard horror stories about customer support, so I was a little nervous about the people I would encounter on the other end of the phone.
However, my experience working here at Logos has been quite the opposite. During my time here, I have met hundreds of wonderfully kind customers, who ask me how I am doing (and care about the answer!) and display the utmost patience with me, especially when I first started working here and was still learning the ropes. I’ve had a variety of great conversations while waiting for computers to reboot, downloads to finish, etc. I’ve even had a customer help me with Christmas gift ideas for my brother. It’s quite encouraging to see Christians act Christ-like, even in the little things of life like customer service. So thanks, customers, for being so fantastic and making the jobs of Logos Customer Support reps such a great experience!
Mon, January 21, 2008 | Misc.|
Today’s guest blogger is Elizabeth Sanborn, a Customer Support representative at Logos.
Back in December, we put The Lexham Greek-English Interlinear New Testament on Pre-Pub.
Since the early reception to the Pre-Pub was good, we’ve been doing a little work on the New Testament interlinear and even have some provisional data back from the editor, Hall Harris. So I thought I’d take some time to walk you through some of the features in the hopes that even more of you will pre-order it!
Thu, January 17, 2008 | Misc.|
- Academic Product Manager
- Pastoral Product Manager
- Ministry Relations
- Field Sales Representative (for Atlanta, GA; Dallas/Fort Worth, TX; and Los Angeles, CA)
- Book Designer
- Book Developer (with Ancient Language Skills)
- Customer Service
- Software Development Intern
Head on over to the jobs page to find out more, like qualifications, responsibilities, and how to apply. If you know of someone who would be a good fit, let them know we’re hiring. Thanks for helping us spread the word!
Wed, January 16, 2008 | Training|
A friend of mine recently emailed me the following question:
I’ve been sorting my library into collections and (several times) I’ve come across duplicate books with slightly different titles, e.g., (1) NBATLAS (New Bible Atlas) and (2) New Bible Atlas (Authors listed).
Any suggestions on how to eliminate these duplicates? I have tried the “Remove Duplicate Resources” function, but this function doesn’t seem to treat these occurrences as true duplicates.
Thanks for any help you can offer!
My friend is a very sharp guy, so I figured if he has had this question, there are probably many others who have as well.
When you see what appears to be two copies of a resource, you are probably simply seeing alternate titles for the same resource. That’s why Tools > Library Management > Remove Duplicate Resources won’t do anything. This feature is built into Libronix to make it easier to find titles in My Library, but not everyone wants to see multiple titles for their resources, so we allow you to turn this off. To set it to show only the primary title for each resource, click Tools > Options > General > Interface and check the box next to Use Only Primary Resource Titles in My Library.
Now you should see only one entry for every resource. Hope this helps!
Tue, January 15, 2008 | Misc.|
Can you help us find interns?
Logos Bible Software offers 12 week internships in software development all year round. Most join us for the summer, though, and we’re looking for this year’s team right now.
We are looking for people who love to write code, who want to work with the latest technologies, and who share our excitement about putting the best tools and technology possible into the hands of pastors, scholars and Bible students around the world.
We’re fun and we pay well.
Students can learn more at www.logos.com/interns or by contacting me at email@example.com or 800-875-6467 or 360-527-1700.
Mon, January 14, 2008 | Misc.|
The Logos Lecture Series is one year old – and after 11 lectures we’re still going strong!
Tonight we will kick off another year of lectures, with Dr. Sam Lamerson of Knox Theological Seminary in Florida. The lecture, titled “Jesus’ Use of Comedy to Combat Religious Errors” will start at 7:00 PM at Mount Baker Theatre in Bellingham, Washington. The lecture is free and tickets are not required.
In his talk Dr. Lamerson will examine Jesus’ use of comedy (in the Aristotelian/Aristophanic sense) as a tool for exposing the political or religious errors of his day. Dr. Lamerson will show that Jesus did indeed engage in the use of comedy. After defining comedy, Jesus’ use of this tool in parables, short sayings, and actions will be pointed out and examined for principles that might be transferable to the Christian combating errors in the public square today.
Dr. Sam Lamerson is currently associate professor of New Testament at Knox Theological Seminary and Assistant Pastor at Coral Ridge Presbyterian Church in Ft. Lauderdale, FL. As a member of several scholarly societies, he is a frequent lecturer and has presented papers on various topics including the parables, contextualization of the Gospel, and ethics. His areas of special interest include the synoptic Gospels, the historical Jesus, forgiveness in Second-Temple Judaism, and the parables. Not only this, but Dr. Lamerson is likely to be our only speaker who has appeared on Nickelodeon.
This is sure to be an interesting event, so don’t miss out. We’ll see you at 7:00 at Mount Baker Theatre!
Fri, January 11, 2008 | Products|
We’ve given frequent attention to the OpenText.org Syntactically Analyzed Greek New Testament here on the blog. It’s a tremendous collection of resources. The Lexham Syntactic Greek New Testament, the other set of NT syntax resources, hasn’t been in the spotlight quite as much, mostly because it is still a work in progress. At present it covers the following 11 books: Romans, 1 Corinthians, Hebrews, James, 1-2 Peter, 1-3 John, Jude, and Revelation. (If you don’t have access to all of them, make sure to update to 3.0d to get the latest LSGNT resources and syntax database. A revised version of the LSGNT that includes 2 Corinthians and Galatians is included in 3.0e, which is now in beta.)
But don’t let its incompleteness keep you from taking advantage of the wealth of information available here. Unlike the OpenText.org resources, the Lexham Syntactic Greek New Testament resources use the traditional syntactical categories that perhaps the majority of Greek students are familiar with, so it will likely prove to be the most helpful for students as they learn and teachers as they instruct.
When I was in seminary I had the opportunity to teach elementary and intermediate Greek. I was always looking for more examples to show my students so they could learn the grammatical concepts that we were covering in class. Most grammars provide several examples—Wallace’s Greek Grammar Beyond the Basics was especially helpful in this regard—but I was always running down additional examples to discuss in class or to use in handouts, exercises, quizzes, and tests.
How I wish that I had had access to the Lexham Syntactic Greek New Testament when I was teaching the genitive absolute, the purpose infinitive, the dative direct object, the nominative of appellation, or the double accusative. In about 15 seconds, I can open the Syntax Search tool and generate a list of 55 genitive absolutes, 113 purpose infinitives, 122 dative direct objects, 26 nominatives of appellation, or 78 double accusatives—plenty of fresh material for in-class examples, handouts, quizzes, and tests. It’s as simple as adding a Word to the query, checking the box next to the grammatical category for which you want to generate a list, and clicking Search.
What a time saver this would have been!
But these tools aren’t just for teachers. Put them in the hands of your students and have them analyze all 68 of the attributive participles in John’s letters or the 85 subjective genitives in Romans, for example. Simple access to so many examples will surely make grasping abstract grammatical concepts much more attainable.
So don’t forget about the Lexham Syntactic Greek New Testament. It is included in the top four base packages (Original Languages, Scholar’s, Scholar’s Silver, and Scholar’s Gold). If you haven’t yet upgraded, visit our upgrade page to see your options.
Check out our other blog posts dealing with the Lexham Syntactic Greek New Testament:
- Lexham Syntactic Greek New Testament Updated and Expanded
- Greek Syntax: Syntactic Force Annotations
- Syntax Search Example: Relative Pronouns
- Syntax: Glossaries of Terminology
- Greek Syntax: Lexham SGNT Expansions and Annotations
- Greek Syntax: Lexham SGNT Running Text
- Greek Syntax: Introducing the Lexham Syntactic Greek New Testament
Thu, January 10, 2008 | Misc.|
The Logos syntax databases and resources have revolutionized advanced searching and analysis of the Old and New Testaments in their original languages. As with most powerful tools, there is a bit of a learning curve to using them effectively. One of the best ways to learn how to use them is to reproduce the searches of others. This is easiest to do by seeing a series of screenshots or watching a video.
Learn by Example
To help you learn the ropes, we continue to provide you with blog posts and videos that discuss and demonstrate syntax searching. If you haven’t been over to the video tutorial page at Logos.com recently, there are dozens of syntax videos that you can watch. I just updated it to include all of the syntax-related videos that have appeared here on the blog, so go take a look! If you have a slow internet connection, you may want to purchase the Syntax Demonstration Videos on CD-ROM.
Another great way to learn how to perform syntax searches is to work backwards from one of the syntax resources.
- The Hebrew Bible: Andersen-Forbes Phrase Marker Analysis
- The OpenText.org Syntactically Analyzed Greek New Testament: Clause Analysis
- The Lexham Syntactic Greek New Testament: Sentence Analysis
This is the method I used to perform my first successful syntax search (i.e., the Holy Spirit communicating). I (1) found a passage of Scripture that had something I wanted to search for (Acts 13:2), (2) looked up that passage in the OpenText.org Clause Analysis resource, and (3) reproduced it in the syntax search. This method will involve some trial and error, so most users will want to watch several of the demo videos before trying this.
Show Us Your Syntax Searches
We love to see the ways you are putting the syntax tools to use. I stumbled across a blog post where one of our users creatively used the Anderson-Forbes Syntax database to locate all of the occurrences of bears in the Old Testament. His search missed one (Pr 17:12, where the gloss was “she-bear” rather than “bear”), but it was an excellent example of how syntax searching can be a very quick and simple way to access a list of data that would have taken longer to find with an English search or a combination of Hebrew and Aramaic morphology searches. Nice work, Mike!
If you blog about creative ways to use the syntax resources, send an email to firstname.lastname@example.org and let us know. We’ll add a link to your post below. If we think it’s really cool, we may even take a whole post to show off your syntax skills! Just a hint: it should probably contain screenshots or video. (Check out Jing if you don’t know how to capture video on your screen.) We’re looking forward to seeing what you’ve got!
Wed, January 9, 2008 | Misc.|
Technology is great. Our slogan here at Logos is Advanced Technology for Eternal Truth, and we’re sponsoring BibleTech:2008, a conference that explores the intersection of biblical studies and technology. Obviously, we love technology and are convinced that it can be immensely helpful—especially for things like Bible study. But new technology does not always result in a better way of doing things. People can still do many tasks more efficiently than machines—like answering phones.
Someone shared a link at the office yesterday for a website called the gethuman 500 database. It lists phone numbers that will get you a human on the other end of the line for over 500 businesses. About 10% of the numbers will take you directly to a human. Most require you to push a series of numbers to get a human on the line. For example, to talk to a human at Ford, you would need to call 800‑392‑3673 and then “press 0; at prompt press 0; at prompt press 0; at prompt press 1; at prompt press 0″ to finally get to a human.
We’ve all had bad experiences with automated answering services. Most of them take forever, and the ones that require you to speak your information into the phone don’t work very well. It’s refreshing to get a human on the line who can quickly connect you to the right person or give you the information you want.
One of our highest priorities at Logos is to provide you with top-notch customer service. That’s why we put 800-875-6467 at the top of Logos.com. You don’t have to go to a website like the gethuman 500 database to find out how to contact us. And you don’t have to press 0 four times either. When you call Logos on Monday–Friday between 6 AM and 5 PM PST, a pleasant and knowledgeable human answers the phone and promptly directs your call to the right department—and that’s the way it should be.
Tue, January 8, 2008 | Misc.|
People carrying around computers and desks has been a common sight in the office recently. Our software developers and web developers, along with the Ministry Relations department and a few other individuals, have been in the process of relocating right down the street to a new office space in order to give our Electronic Text Development department the necessary room to continue growing. Training started today for a new group of book designers, and they are still looking to hire up to a dozen more. So if you live in the Bellingham area or are willing to relocate to this beautiful part of the country like I recently did, head on over to the jobs page, check out the job description, and send in your résumé.
As a result of this growth, you can expect to see tons of solid new Pre-Pubs coming down the pike in 2008. So be sure to keep your eye on the Pre-Pub page or subscribe to the Pre-Pub feed to stay up to date!