Tip from CS: Successful Unlocks—Every Time

It’s 2:00 AM, and you can’t sleep. You decide to browse the Logos website for books to buy. And you find the perfect book that you’d like to read right away before the need to sleep takes over.

So you add the downloadable book to your cart and purchase it. The only thing that stands between you and reading your new book is clicking the orange “Download and Unlock” button. Then you get a screen that says, “You have received an unlocking error. Please contact Customer Service at 1-800-875-6467 for further help.” The only problem is that the Logos Customer Service team doesn’t open until 6AM (PST). Alas, you return to be restless, forced to wait until the morning to dig into your new book.

This sad scenario can be avoided by making sure that your Libronix Customer ID has been entered in your web account prior to making an order.

Once you sign in to your web account, you will see a screen that includes your shipping and billing information. Below that, there is a section titled “Confirm Libronix Customer ID.”

If this is blank (or has the wrong information in it), you will not be able to purchase any downloadable resources and you will get the infamous “unlocking error.”

So what goes in this box? How do you find your Customer ID? Your Libronix Customer ID is usually either the email address you used when you first installed Libronix or, if you didn’t enter one, an automatically created ID like LBXUSER948372.

Many customers put their current email address in as their Customer ID, but this may not be correct. To be sure, you should check in Libronix. Open Libronix and go to Help > About Libronix DLS.

After you’ve identified your Customer ID—in my case demo@libronix.com —make sure to enter it into your web account and click “Confirm.” Now you will be able to successfully purchase and unlock books at Logos.com—even in the early hours of the morning when you can’t sleep!

One more tip for Vista users: when you download a book file, it is usually best to save it to your desktop and then manually drag it to your Resources folder: C:\Program Files\Libronix DLS\Resources. If you’re using the 64-bit version of Vista, the correct location is C:\Program Files (x86)\Libronix DLS\Resources.

Happy unlocking—and reading!

Join Logos Bible Software at Macworld 2009

Logos is going to Macworld and we wanted to invite you to come along—in fact, we’re even giving away tickets to the expo!
If you’d like a free ticket to the expo, we have a couple ways you can win.

  1. Post a note on your blog with a link to http://www.macbiblesoftware.com. Then send me an email (rburns@logos.com) to let me know where you posted.
  2. Follow us on Twitter and write a tweet telling people about @Logos (we’ll see the reply, so no need to email or DM me).
  3. If you don’t have a blog or Twitter account, drop a comment below telling us why you want to come and hang out with us at Macworld.

We only have 90 tickets to give away, so act fast as we’ll give them away on a first-come, first-served basis. If you’re looking to attend more than just the expo, we can also save you 15% on some of the programs offered at Macworld. Just use our Macworld registration link, and the discounts will be shown during on the program listing page. The discount is open to everyone, so enjoy.
If you already have your tickets to Macworld this year, we’d love to see you there. You can find us in the North Hall, booth number 3526-S. Drop us a comment below and let us know you’ll be there!
Important Contest Info: We’re only giving away tickets to the Expo ($45 value). That means, if you win a ticket, you will only have access to view the exhibition floor (but with almost 500 exhibitors, I’m sure you’ll have plenty to do). If you want to purchase tickets for the keynote or any other event, that is up to you. Also, Macworld is in San Francisco, January 5-9, 2009. We’re not covering your airfare, travel expense, or meals… so, please be aware that you are responsible for those items before you enter.
The contest begins. . . right. . . now!

Need a Last Minute Christmas Gift Idea?

Today’s guest post is from John Barry, the associate editor and project manager for Bible Study Magazine.

During this time of year when we invest in Santa figurines, Christmas trees, and silly socks that light up and sing songs, why not spend a little money on an eternal investment?­ Bible study.

Bible Study Magazine—1-Year 1-Copy SubscriptionLooking for a last minute Christmas gift? Give the gift of Bible study by buying a year-long subscription to Bible Study Magazine for a friend or family member—and do it for almost 50% off the cover price.

Giving thought to resolutions for the new year? How about doing more Bible study? I am not talking about just reading the Bible, but really studying it. Maybe you want to study the Bible more, but are just not sure where to begin. With Bible Study Magazine you get a reliable guide in an easy-to-use and entertaining format.

Do you, your spouse, or some of your friends want to start a Bible study next year, but are still trying to decide on a curriculum? Well, just pick up Bible Study Magazine and go through our study “Facing Today with the Book of Hebrews.” You can even get a bulk pack together and save even more money. In each issue, you get eight weeks of study questions and prompts. The beauty of this study is that you don’t need a trained Bible study leader to go through it. You just meet together with the magazine and an open Bible, and you are ready to go.

I have recently been going through this study with a group on Monday nights and have realized (yet again) just what an amazing experience it is to do in-depth Bible study with others. The amount I have learned from the other people in our group is astounding (and I wrote the study).

Then there is all the other great content that is packed into each issue from leading names in the church and biblical scholarship. All of this makes Bible Study Magazine the perfect gift for any Christian.

Logos on Twitter

twitter.jpgFor all you Twitter users out there, we wanted to let you know that Logos is now on Twitter.

As a self diagnosed Twitteraholic (shameless plug) I’m pretty excited to see the Logos Twitter page up and running. I’ve been using Twitter for almost a year now and have really enjoyed it as a way to stay up to date with not only my friends, but ministries and companies I’m interested in.

If you’re on Twitter and want to follow us, you’ll soon see that Twitter is a great way for you to keep tabs on things like new prepubs, blog posts, tips and tricks from Morris Proctor, office news, and (of course) the occasional Twitpic. Outside of these common uses, we’ll be experimenting with Twitter and how to use it in such a way that the Logos Twitter community can really benefit. While we’ll likely have multiple people contributing, I’ll be the main monitor for now. So, feel free to DM me @Logos if you have any ideas for how to make our Twitter better for all of our users.

For those of you reading this post and wondering what Twitter is all about, here’s a short video explanation:

Enjoy.

Update to Gesenius’ Hebrew Grammar

Thanks to an email sent to suggest@logos.com from a Hebrew professor at Bethel Seminary in St. Paul, MN, we’ve made a nice update to Gesenius’ Hebrew Grammar that will make it more useful when referencing and looking up his detailed section and subsection organization.

If you’re familiar with Gesenius, you’ll recognize a reference like GKC §19.b. In our original digital edition, we included all of the these sections and subsections as milestones, enabling you to navigate to a location like this by simply setting the Active Index to “Hebrew Grammar (Gesenius, Kautzsch, and Cowley)” and typing it in the box at the top of the resource. As you would scroll through the resource, the index would update letting you know when one section ended and another began.

As a general rule, it was fairly reliable, but there were some places where those divisions were a little difficult to be sure about, making it necessary at times to consult the print edition. That’s no good. Our resources are supposed to make things more convenient and save you time. So we rebuilt the resource with the subsection letters added prominently in the left making it easy to see the divisions.

In addition to this improvement, we also fixed all the typos that had been reported (thanks for sending them!) and added links to some new data types that weren’t around when the grammar was first produced, most notably the Semitic Inscriptions data type.

The new file is now on our FTP site and is free to all existing owners. Be sure to grab it. You can download it manually and drop it in your resources folder (C:\Program Files\Libronix DLS\Resources), or just run the resource auto update script.

If you don’t already own it, there are several ways you can pick up this standard Hebrew grammar.

Thanks for your suggestions and feedback. We aren’t always able to reply, but we do read them all and implement many of them. Who knows? Your suggestion may be the next one we put into place, benefitting not only you, but potentially many thousands of other users. So keep ‘em coming, and keep sending those typo reports as well!

Tip from CS: Make Sure You’re Up to Date

We’re starting a weekly blog contribution from our Customer Service department. In it you’ll learn a variety of tips to help you keep your copy of Logos Bible Software running smoothly. We hope you enjoy the series.

Today’s guest blogger is Elizabeth Sanborn, a member of our Customer Service team.

One problem we encounter often is when users install an outdated version of Libronix from an old disk onto a new computer running Windows Vista. Older versions of Libronix are not compatible Vista, so it’s essential that you install the most recent version, which is presently 3.0e.

Everyone should be running Libronix DLS 3.0e, regardless of which version of Windows you’re using. Products that were released earlier than 2008 won’t have the most recent version. You can save yourself a lot of time and effort either by installing directly from our website or by purchasing a media only disk, which is available for only $4.95 plus shipping.

If your version of Libronix is really old, you may need to purge off the old system instead of using Add/Remove programs. If that looks too complicated or scary, don’t hesitate to call us at 800-875-6467. We’d love to walk you through the process.

So this week’s tip is: make sure you’re installing the latest version on your new machine. More and more computers are coming with Vista, and we want to ensure that Libronix runs smoothly for you.

By the way, to find out what version of Libronix you are running, start Libronix and go to “Help” > “About Libronix DLS.” You’ll see this window pop up.

If you’re not running 3.0e or later, find out how you can easily get up to date—for free!

Adding Free Books to Pre-Pub Collections

Oftentimes we’ll get a newly licensed book that would be a perfect fit in a collection that’s already up on Pre-Pub. What we end up doing most of the time is sneaking that book into a collection and giving you more content at no additional charge. Every once in a while we’ll say something about it, but usually we do it without even telling you.

We usually have to raise the price after we add the new volume to cover the additional costs, but the good news is that those of you who already placed your pre-order are locked in at the lowest possible price.

We’ve done this several times recently, so I thought I’d call attention to them.

  1. Holman Reference Collection (13 Vols.), which contains the award-winning Apologetics Study Bible, added two new books: 131 Christians Everyone Should Know and Harmony of the Gospels.
  2. Studies in New Testament Greek and JSNTS Collection (17 Vols.) picked up Biblical Greek Language and Linguistics.
  3. The Moody Counseling Collection (11 Vols.) now has A Gift from God: Foundational Principles of Biblical Parenting.
  4. Face2face Collection (7 Vols.) got Elisha: Encountering the Messenger of Salvation.

What’s the moral of the story? We do our best to reward those of you who faithfully order Pre-Pubs—and do so early.

If you don’t want to miss out on little bonuses like these, make sure you’re subscribed to our Pre-Pub RSS feed. This is just one of the several reasons it’s a good idea to pre-order early.

Update: Two more collections just got new books!

  1. A. T. Robertson Collection (15 Vols.) added Preaching and Scholarship, the inaugural lecture given at Southern Baptist Seminary in 1890.
  2. Kress Biblical Studies Collection (8 Vols.) picked up Richard L. Mayhue’s The Biblical Pattern for Divine Healing and Snatched Before the Storm: A Case for Pretribulationism.

Who Recommends Logos?

We’ve updated our endorsements page and wanted to share it with you. Most of you who read this blog are probably already Logos users, so there’s not much personal benefit to reading the endorsements other than being able to say, “Cool! I didn’t know _______ uses and recommends Logos!”

That’s fun and all, but we really have two other reasons for mentioning our new endorsements page. The truth is, endorsements are a huge help to many people.

First, most people make purchases at least partially based on the recommendation of a friend or someone they respect. I’m sure you know people who are potential Logos users. In addition to sharing your own opinions about Logos Bible Software, you can provide additional help by pointing them to the opinions of ministry leaders, industry insiders, academic users, pastors and missionaries, and average Christians who love to study the Bible.

Second, you may know people who love Logos and rave about it (you may even be one!) but have never had the chance to let their voice be heard on a scale where it can benefit lots of other people. If you know of someone who has an endorsement of Logos that they’d like to share with the world, send them on to our endorsements page where they can submit their own feedback.

ETS/SBL Roundup

Although I wasn’t there, I heard that we had a blast at ETS and SBL this year. Thanks for stopping by and saying hello. We love to meet new users and get reacquainted with old ones.

In case you weren’t able to attend and don’t keep up with the blogs of Mike, Rick, and Steve, I thought you might like to know that their papers are now available.

Mike presented a paper on “The Concept of a Godhead in Israelite Religion.” He plans to turn it into two articles: one for a Christian academic audience, the other for a broader audience. If you’re interested in OT studies and theology proper, I’d encourage you to give it a read. He welcomes your feedback. Read more at Mike’s blog.

Rick’s paper was on “The Discourse Function of αλλα in Non-Negative Contexts.” He provides a helpful conference handout, as well as a nice abstract. If Greek conjunctions are your thing, this is sure to be stimulating reading. Read more at Rick’s blog.

Steve presented a paper at ETS on “The Exegetical Significance of Meta-Comments for Identifying Key Propositions,” with an accompanying PowerPoint presentation. The paper is a good taste of Steve’s forthcoming Discourse Grammar of the Greek New Testament: A Practical Introduction for Teaching and Exegesis, which is available for pre-order at Logos.com.

At SBL Steve gave a second paper on “The Discourse Function of Left-dislocation Constructions and their Contribution to Information Structure,” which also had a PowerPoint presentation. Read more at Steve’s blog.

By the way, we mentioned before that we introduced a number of new bundles and collections at ETS and SBL. They are still available at the same prices, so if you missed the first mention, be sure to give them a look.

Update: John Barry also presented a paper at SBL entitled “Will the Servant ‘See Light’?: A Reexamination of the ‘ôr Variant in Isaiah 53:11." He provides a helpful handout that summarizes his argument. Read more at John’s Blog.

Christmas Specials from Logos

As you know by now, we’ve been devoting a lot of time recently to Logos Bible Software for Mac. We started shipping on Friday afternoon, and we’re still busily filling orders. Since this is big—and much anticipated—news, we’re making it the focus of this year’s Christmas special. Save 25% when you purchase any of our five Mac base packages. We’ve also extended our promo on the Mac engine through the month of December, so you can still pick it up at no additional cost with a qualifying purchase of $250!

Don’t worry, Windows users. We haven’t forgotten about you. We’re also discounting our top-five Windows base packages.

If you’ve been saving up, now’s your chance to pick one up at a nice discount. If you don’t have enough saved up yet, you can always add it to your wish list or stop back in after Christmas. Prices are good through the end of the year.

Click the image below or visit www.logos.com/christmas08 and use coupon code Christmas08.

Logos Bible Software 2008 Christmas Specials

While not technically a Christmas special, the sale on the Word Biblical Commentary is also good through the end of the year and would make a nice gift for pastors, students, and scholars alike.

Update: For those of you who already own a base package, we’re also offering 25% off on base package upgrades. Now’s the perfect chance to upgrade to Gold at a nice discount!