How May We Direct Your Call?

Today’s guest post is from Sarah Wilson. Sarah is one of our friendly receptionists and works in our customer service department.

Here at Logos, we’ve always taken pride in the quality of our customer service. One of the ways that we do that is to have a real person answer and direct all calls. When you call Logos, you can depend on having a friendly person greet you and offer to direct your call. Our brand new release of Logos 4 has introduced an exciting and busy time in our main offices. We want to give you the inside scoop on what happens when you call for sales or customer service, and how you can be transferred and assisted as soon as possible.

The receptionist answers all incoming phone calls and transfers them all over the company, mostly to sales and customer service. We have a wonderful staff of personable receptionists who are well trained in customer service. The receptionist’s main job is to answer your call and make sure you get where you need to go!

Here are a few things to remember as you call Logos:

  • If you need sales, the receptionist will ask if you are currently a student or faculty with a college or seminary, so that she can send you to the appropriate department, either Academic Sales or End-User Sales. If you have the name or extension of a sales person who has helped you in the past, this can help you get transferred even faster.
  • If you need customer service, the receptionist will ask if you have either a Windows PC or a Mac. Clarifying which platform you are using will ensure that you don’t wait in the wrong support line! Our Windows support department can help you with Windows PC questions and issues, as well as Pre-Pub issues, renewing your Bible Study Magazine subscription, account management, and return requests. The Mac support team can assist you with all questions related to Mac products.
  • If you have a question about your payment plan or need to make a payment, our accounting department is available to help you from 7 AM to 5 PM (PST).
  • If you have a different kind of question, the receptionist will know how to assist you in finding the right department or person.

Your call-in experience is important to the receptionist and all of customer service. We know that the wait times for customer service and for sales have been longer since we released Logos 4, but we appreciate your patience as we help each of you, our valued customers.

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Written by
Phil Gons

Follower of Jesus, husband of Shanna, father of four, Vice President and General Manager of Bible Study Products at Faithlife, makers of Logos Bible Software, PhD (ABD) Theology, reader, learner, blogger, technophile.

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Written by Phil Gons