Changes to Logos Product Support

We recently changed the way we think about Logos product support. We’ve divided products into three categories—supported, maintenance, and unsupported. Here’s what each one means for you:

Supported versions receive free updates online, get new features and bug fixes, can read the latest resources and data sets, can sync documents and settings, and have telephone support. Supported versions may require the newest operating system versions.

Maintenance versions receive free updates online, can read the latest textual resources (but may not support newer data sets and features), can sync documents and settings, get critical bug fixes, and have telephone support. Plus, maintenance versions can run on older operating system versions.

Unsupported versions do not receive updates and may not read the latest versions of resources. Web services that are used by only unsupported versions may be discontinued without notice. Documents and settings created in an unsupported version may not sync to the latest versions of the software.

For more details on these support categories, visit the Logos Support Lifecycle page.

Logos 4.6c will become unsupported in April

Currently, Logos 5.2 is the supported version and Logos 4.6c is the maintenance version. On April 8, 2014—the same day Microsoft ends extended support for Windows XP—we’ll change Logos 4.6c to unsupported status, and Logos 5.2a will become the maintenance version. The new supported version, Logos 5.3, will require Windows 7 or OS X 10.8 or later.

What this means if you’re running Windows XP or OS X 10.5

If you’re still running Logos 4.6c on XP or OS X 10.5:

Your software will continue to run and read the resources you already have.
You will not receive any updates to the software.
New resources you purchase at Logos.com may not work in Logos 4.6c.
Documents and settings you create may not sync to the latest version of Logos.
In the future, you may get web service errors when trying to run the program; it may be necessary to work offline in order to start the application.

What this means if you’re running Windows Vista, OS X, 10.6, or OS X 10.7

If you’re still running Logos 4.6c, upgrade to Logos 5 to get all the new features, or download the free Logos 5 engine.

If you’re already running Logos 5, the latest version you will be able to install is Logos 5.2a. You will enter maintenance support, which means:

Your software will continue to run and read the resources you already have.
You will receive critical bug fixes and updates.
New resources you purchase at Logos.com will download automatically and be readable in your version of Logos. (New datasets may require the latest version of Logos.)
Documents and settings will sync to the latest version of Logos.

Most Logos customers are already running Windows 7 or OS X 10.8 (or later); by limiting new releases to these newer operating system versions, we can free up development and testing resources, and take advantage of new capabilities in Windows and OS X.

If you’re a Mac user, visit How to Upgrade to OS X Mavericks to check if you can upgrade to the latest version of OS X for free. This will let you install the latest version of Logos 5.

What this means if you’re running Windows 7, Windows 8, OS X 10.8, or OS X 10.9

Since you’re running a recent version of Windows or Mac OS X, your Logos experience will be unchanged. You’ll keep getting the latest updates to Logos 5 and your resources for free.

If you’re still running Logos 4.6c, upgrade to Logos 5 to get all the new features, or download the free Logos 5 engine!