I have redesigned quite a number of church websites, and there is one thing I never carry over from the previous design: written directions to the church.
I never give directions or ask for them. I can’t remember the last time I said to someone, “First, you head east on . . .” Instead I text someone a link. And I admit I get impatient when someone tries to give me directions instead of just providing me an address I can type into my smartphone.
Similarly, I try to avoid giving people complicated software directions: “Click the menu item, then click the dialog box, then click ‘Okay,’ then head east. . . .” Everywhere I can in my digital life I instead send direct links.