Since Logos was established more than two decades ago, customer service has been a top priority, and we don’t take that responsibility lightly. We create a quality product, and we want you to get the most out of it.
That’s why we offer video tutorials, stellar customer service, and an online forum where Logos customers can connect, share ideas, and respond to questions about our products.
If you haven’t taken advantage of Logos’ incredible support systems, here are three ways to do so:
Our customers come from all walks of life, have years of experience using our software, and are some of the most biblically minded and helpful people you’re likely to come across. The forums create an online community for them to connect, get answers about our products, report issues, make suggestions, and occasionally encourage other Logos users to pre-order that Pre-Pub they’re just dying to have.
If you’re having an issue trouble-shooting the software, chances are good that someone else out there has had the exact same problem and posted it to the forums. If you have a question, the forums are a great place to start looking for an answer.
Our developers, marketing team, and forum MVPs constantly monitor the forums to make sure we’re responding to customers. So if you have a question, comment, or concern, or simply want to get in touch with other Logos users, join the forums today. If you’re looking for more information about what the forums are all about, check out our forum guidelines.
The Logos YouTube channel is packed with video tutorials providing step-by-step instructions on how to use our software’s advanced features.
While you’re there, check out Logos endorsements from some of your favorite authors, plus original Bible verse animations created by the Logos design team.
Our awesome customer service team is available Monday–Saturday, 6 a.m.–6 p.m. (Pacific). Feel free to call or email them. When you do, you’ll be talking with a real Logos employee stationed at our headquarters in Bellingham, WA.
You can also visit our support page, which offers demos and training for a variety of platforms and devices.
The bottom line: when we say we want to equip you for powerful Bible study, we mean it. We work every day to improve our software and offer a comprehensive support system that helps you get the most out of your Bible study. If you haven’t taken advantage of these resources yet, now’s the time to start.
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