I regularly come across people in our database who have two or more Libronix accounts. There are several reasons this could happen. Some pastors have two accounts: (1) a personal Libronix account that belongs to them and (2) a church Libronix account that belongs to the church and will stay with the church when they leave. In situations like these, the two accounts have to stay separate since they belong to two different parties.
But often a single owner will have two or more accounts. Most of the time this happens when an existing user installs a new collection for Libronix on a new computer and creates a new account instead of entering his old one. Perhaps he can’t remember what his Libronix Customer ID is and doesn’t know how to locate it, or maybe he doesn’t know that products created by third party publishers, like the Theological Journal Library, can be seamlessly integrated with all of his Logos Bible Software. As a result, his Libronix digital library is spread across two licenses and two computers.
One of the benefits to the Libronix Digital Library System is that you can add books and collections from a number of different publishers right into a single, integrated platform. Unintentionally setting up multiple accounts defeats the purpose of a unified library. If you have accidentally created multiple accounts and don’t have access to all of your books on the same license, please contact our customer service department by phone (800-875-6467) or by email (email@example.com). They would be happy to merge your accounts into a single one so you can take advantage of the benefits of having everything searchable and accessible in one place.
Update: Please don’t contact customer service unless you (1) know that you have more than one Libronix account (and shouldn’t) or (2) are pretty sure you might have more than one account because not all of your books are showing up as unlocked even after synchronizing your licenses several times. I realize it would be nice to find out that you have two licenses and didn’t even know it, but that is probably not the case. :)