We thrive on your feedback!

Logos Bible Software Mobile

From day one Logos has had a passion for customer service and support—we love our customers!

Everyone in our company has a mandate to provide the best customer service in the universe. So much so, that our CEO/President has repeatedly made it publicly clear that if our staff of nearly 200 can’t make you happy, he will personally address your concerns himself!

From customer service and technical support on our toll-free line (USA/Canada), user surveys, and the ability for everyone to send us suggestions and feedback (which we actually read) at suggest@logos.com, to the new community forums where many of our staff members read and engage in the discussion—we want to serve you, and we thrive on your feedback.

That is why we are so pleased, humbled, thankful, and honored to have received a perfect 5 out of 5 stars award from Google Shopping, and to rank in the Top 5 Rated Websites at Reseller Ratings out of nearly 20,000 stores and 360,000+ reviews.

It is especially rewarding to see that our efforts to provide the best customer service in the world are noticed by our customers. It is great to believe we give good service, but it is good to see our customers agree—the #1 most frequently mentioned term in our customers’ reviews according to the Google Shopping report is “customer service.”

Please help us keep our good name!

We want to make sure all of our customers are taken care of with excellence, and we want you to be able to honestly tell the world that we are a great company to do business with. If you can’t—we want to fix that right away.

If you have ever placed an order at Logos.com and you would like to contribute your own public review of the experience, please go to your order history to find your most recent order ID, then go to Reseller Ratings to submit a review with your most recent order ID as your “invoice number.”

If for some reason you aren’t comfortable giving us a glowing review, we want to take care of you right away and do what we can to make you a happy customer! Please call us at 1-800-875-6467 or email cs@logos.com so we can help you. If that doesn’t work, ask for the president—we want you to be taken care of!

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Introducing . . . Kent

Introducing . . . Kent

I’m Kent Hendricks, and I work in the marketing department here at Logos, where I’m responsible for marketing Pre-Pubs. I spend most of my days in the office researching books and authors, writing and editing copy, and corresponding with bloggers, Logos users, authors, and just about anyone I can find to help us promote the books we sell. In fact, many of you have probably already heard from me in the form of Last Chance NewsWires announcing soon-to-be-shipping Pre-Pubs. Now, I’ll be contributing regularly to the blog as well, so I hope you look forward to hearing more from me. :)


My wife, Shelly, and I moved back to northwest Washington two years ago after spending six years in Grand Rapids, Michigan at Calvin College and Calvin Theological Seminary, where I got an undergraduate degree in Religion and English, took lots of Greek and linguistics classes, and almost finished an M.Div. (I’m still working on that last one.)


Since I can’t resist a little name dropping, some major works by a couple of my former professors are currently on Pre-Pub—Richard Muller’s Post-Reformation Reformed Dogmatics and Herman Bavinck’s Reformed Dogmatics. True, Herman Bavinck isn’t a professor at Calvin Seminary, but John Bolt is, and he’s the editor of the new English translation of RD. There are also some other great books in the works that I can’t tell you about yet, but keep checking the Pre-Pub page to find out when they’re available!

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Logos Team Leads the Pack in 2009 Tour de Whatcom

The anticipation of the yet-to-be-completed Logos Bicycle Jersey Pre-Pub didn’t stop a group of Logos employees from gathering for this year’s Tour de Whatcom. Even without the jersey, the Logos team looked sharp on the road as they led the peloton in both the 50- and 105-mile rides.

In order to gather more interest for the Logos jersey, Jim Straatman, our IT Manager, actually took a prototype of the Logos jersey and safety-pinned sections of it onto his regular jersey! Place your Pre-Pub order to help move it into production and soon enough, you can look for riders around the country sporting the new Logos Bible Software bicycle jerseys . . . if you can keep up. ;)

Tour de Whatcom Wrap-Up

In the century leg of the Tour, a ride spanning the same distance from the U.S./Canadian Border (Peace Arch Crossing) down to Seattle, Jim Straatman and Scott Alexander averaged almost 20 mph—good enough to finish first. For Jim, this was his first organized 100+ mile ride where several hundred people participated. And leave it to our IT Manager to capture the ride’s GPS data!

For the 50-milers, it was Sean Fields, Director of Visual Design here at Logos, who finished first with an average speed of over 19 mph. The Tour has become a traditional birthday celebration ride for Sean, who remarked, "It’s a great way to start off a new year of my life—a fun fast bike ride!"

In all, nine Logos employees participated in this year’s Tour:

Bradley Grainger (pictured, left): Software Development
Bryan Albert (pictured, left-center): Software Development
Jacob Carpenter (pictured, right-center): Software Development
Scott Alexander (pictured, right): Software Development
Jim Straatman: IT Manager
Sean Fields: Director of Visual Design
Allen Peterson: Software Development
David Schwegler: Software Development
Bryan Smith: Software Development

Related posts:
Bike-to-Work Day
People behind the Product: Jim Straatman

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Michael Bird: Most Influential Books

Michael Bird, who blogs at Euangelion, is a young New Testament scholar who teaches at the Highland Theological College in Dingwall, Scotland. A couple of weeks ago he was in the US on a road trip with some folks from the Zondervan Academic team. During his visit, they did a series of video interviews with him. In the last one, Michael talks about some of the authors and books that have had significant influence on him. The video is embedded below. (If you don’t see it, view the post on the blog.)

Michael mentions Chrysostom, Ambrosiaster, and Calvin as influential ancient authors. But he singles out two modern authors and their books: N. T. Wright’s Jesus and the Victory of God and D. A. Carson’s commentary on John’s Gospel in the PNTC and his 2-volume For the Love of God devotionals (see other works by D. A. Carson).

If you’re looking to build your digital library with some quality books, these recommendations from Michael Bird would be a great place to start—and, best of all, they’re all available for Logos Bible Software.

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Creating a Bibliography

Tips & Tricks blog SetToday’s guest post is from Morris Proctor, certified and authorized trainer for Logos Bible Software. Morris has trained thousands of Logos users at his two-day Camp Logos training seminars.

Have you written a paper using various Libronix e-books and now you need to create a bibliography for the paper? Libronix can help.

First, create a collection of all the books you cited in the paper. Choose Tools | Define Collections. Click New. Name your collection. Add the books to the collection.

Now, create the bibliography. Choose Tools | Library Management | Bibliography. Select the newly created Collection from the drop down list. Select the Style your professor requires. Click Generate.

Now all you have to do is Copy / Paste the bibliography to your word processor!

For more tips like this, be sure to visit Morris Proctor’s Tips & Tricks blog or subscribe to the RSS feed.

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John Piper, Bible Study, and FREE Stuff!

Anyone who has heard John Piper preach or read one of his MANY books knows that he is a man passionate about God’s Word. That’s why we are excited to have him as the cover story for our September-October issue of Bible Study Magazine.
While the magazine is still at the printer and won’t officially ship for a couple weeks, we decided to go ahead and let you check out the article. Visit the John Piper page on BibleStudyMagazine.com and read the article in its entirety. It is a great article with lots of insight and advice from Piper’s personal time spent in God’s Word, so be sure to tell your friends and spread the word. But that’s not all…
Get a FREE copy of Finally Alive
finally-alive-piper
In conjunction with the John Piper issue of Bible Study Magazine we wanted to announce the release of Finally Alive for Logos Bible Software. For one month only (August 14-September 14) we will be giving away Finally Alive for FREE! For full details on how to get your copy, visit the John Piper page and, remember, spread the word.

Great Bible Giveaway—July Winners

We are excited to announce the first round of winners for the Great Bible Giveaway. With 12 premium Bibles given away in July, we have 60 more to go! Be sure to head over to the Great Bible Giveaway and enter this month’s drawing. This month we’re giving away 12 more premium Bibles, including a limited edition King James calfskin Bible that comes in a cherry wood display case!

Congratulations to last month’s winners. Will you be on this list next month? Enter today!

  1. T. Marshall, NC—TNIV, Black Renaissance Fine Leather (Retail $99.99) from Zondervan
  2. P. Albright, AL—NIV New Women’s Devotional, Espresso Renaissance Fine Leather (Retail $59.99) from Zondervan
  3. C. Land, TX—NIV Study Bible, Black Goatskin (Retail $229.99) from Cambridge Bibles
  4. M. Peterson, TX—NASB In Touch Ministries Wide Margin Edition, Burgundy Calfskin (Retail $149.99) from Lockman Foundation
  5. M. Kiesewetter, AZ—NASB Large Print Ultrathin Reference, Black Calfskin (Retail $149.99) from Lockman Foundation
  6. M. Gatlin, MN—NASB Side Column Reference Wide Margin Special Limited Edition, Black Calfskin (Retail $149.99) from Lockman Foundation
  7. S. Di Mauro, ON—ESV Study Bible, Black Calfskin (Retail $239.99) from Crossway
  8. T. Dinkins, CA—NLT Tyndale Select, Black Calfskin (Retail $135.00) from Tyndale
  9. J. Kaess, FL—NLT Tyndale Select, Black Calfskin (Retail $135.00) from Tyndale
  10. T. Cavalier, TX—NKJV UltraSlim Bible Signature Series, Black Calfskin (Retail $129.99) from Thomas Nelson
  11. J. Dunne, MI—NIV Study Bible, Black Renaissance Fine Leather (Retail $124.99) from Zondervan
  12. D. Banks, IL—TNIV, Black Renaissance Fine Leather (Retail $99.99) from Zondervan

A Product That Reflects Its Maker

Today’s guest blogger is Jayson Bradley, the newest addition to our marketing team.

As the new guy in the marketing department, I write my first blog post only eleven days after walking through the doors as an employee. I thought that I would use this opportunity to give you faithful readers of our blog a small peek behind the curtain into the inner workings of your favorite Bible software company.

I have been a Logos Bible Software user for many, many years, but I had no idea how much the experience of working with Logos Bible Software (the software) would mirror working at Logos Bible Software (the company). Let me give you a couple of examples of what I mean.

One of my favorite things about using Logos has always been the startup sound; it has always seemed so relaxing, almost anticipatory as if it was promising something special was going to happen soon. Walking into the Logos building gives off that same ambience; a simple, classy presentation, the dulcet sounds of reception and a feeling that something exceptional is happening here.

Another thing I have always loved about Logos is the cleanliness of the interface. For such a powerful tool that offers so much, there is a simple elegance you can see right from the home page. In the same way, the main hallway that greets you off of reception also carries an authoritative simplicity; one that is both inviting and inspiring.

In the future I would love to address the operational efficiency, the diversity of roles and applications, the ease of use, and the productivity that I see mirrored already in both the Logos organization and the software that bears its name.

It would seem that the things that I have loved about Logos the software seem to come not just from design but are woven into the climate and culture of Logos the company.

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Logos Bible Software for Mobile Devices?

Logos Bible Software Mobile

With the launch of the brand new Logos Bible Software Community Forums we have been seeing a bit of discussion on the topic of Logos Bible Software for mobile devices and ebook readers.

From multi-function devices like iPhone, Google Android, Blackberry, and Windows Mobile to dedicated readers like Amazon’s Kindle, we think we have an idea of what people like—but before heading off in the wrong direction we wanted to hear from you too!

Since the forums are relatively new and haven’t been discovered by most of our users yet, we wanted to bring the topic to the forefront with an open survey on Logos Bible Software for Mobile Devices to get as much feedback from as many people as possible.

[Read more...]

What’s in My Library: Apologetics

Today’s guest post is from Morris Proctor, certified and authorized trainer for Logos Bible Software. Morris has trained thousands of Logos users at his two-day Camp Logos training seminars. In this series, Morris answers the question, “What’s in my library?”

Apologetics

Definition: Apologetics is the area of theology which seeks to defend and support the claims of Christianity. An apologetics book then contains these defenses of The Faith. This book would answer questions such as “Is the Bible reliable?” or “Did Jesus rise from the grave?” Some apologetics books are arranged topically according to subject matter while others are more of free-flowing narrative.

Example: Handbook of Christian Apologetics

Application: If someone were to ask you: “How can you be sure Jesus rose from the dead?” What proof can you give me the Bible is trustworthy?” Then turn to an apologetics book for answers.

For more tips like this, be sure to visit Morris Proctor’s mpSeminars website and his Tips & Tricks blog.

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