We thrive on your feedback!

Logos Bible Software Mobile

From day one Logos has had a passion for customer service and support—we love our customers!

Everyone in our company has a mandate to provide the best customer service in the universe. So much so, that our CEO/President has repeatedly made it publicly clear that if our staff of nearly 200 can’t make you happy, he will personally address your concerns himself!

From customer service and technical support on our toll-free line (USA/Canada), user surveys, and the ability for everyone to send us suggestions and feedback (which we actually read) at suggest@logos.com, to the new community forums where many of our staff members read and engage in the discussion—we want to serve you, and we thrive on your feedback.

That is why we are so pleased, humbled, thankful, and honored to have received a perfect 5 out of 5 stars award from Google Shopping, and to rank in the Top 5 Rated Websites at Reseller Ratings out of nearly 20,000 stores and 360,000+ reviews.

It is especially rewarding to see that our efforts to provide the best customer service in the world are noticed by our customers. It is great to believe we give good service, but it is good to see our customers agree—the #1 most frequently mentioned term in our customers’ reviews according to the Google Shopping report is “customer service.”

Please help us keep our good name!

We want to make sure all of our customers are taken care of with excellence, and we want you to be able to honestly tell the world that we are a great company to do business with. If you can’t—we want to fix that right away.

If you have ever placed an order at Logos.com and you would like to contribute your own public review of the experience, please go to your order history to find your most recent order ID, then go to Reseller Ratings to submit a review with your most recent order ID as your “invoice number.”

If for some reason you aren’t comfortable giving us a glowing review, we want to take care of you right away and do what we can to make you a happy customer! Please call us at 1-800-875-6467 or email cs@logos.com so we can help you. If that doesn’t work, ask for the president—we want you to be taken care of!

You should follow us on Twitter here.

Great Bible Giveaway—July Winners

We are excited to announce the first round of winners for the Great Bible Giveaway. With 12 premium Bibles given away in July, we have 60 more to go! Be sure to head over to the Great Bible Giveaway and enter this month’s drawing. This month we’re giving away 12 more premium Bibles, including a limited edition King James calfskin Bible that comes in a cherry wood display case!

Congratulations to last month’s winners. Will you be on this list next month? Enter today!

  1. T. Marshall, NC—TNIV, Black Renaissance Fine Leather (Retail $99.99) from Zondervan
  2. P. Albright, AL—NIV New Women’s Devotional, Espresso Renaissance Fine Leather (Retail $59.99) from Zondervan
  3. C. Land, TX—NIV Study Bible, Black Goatskin (Retail $229.99) from Cambridge Bibles
  4. M. Peterson, TX—NASB In Touch Ministries Wide Margin Edition, Burgundy Calfskin (Retail $149.99) from Lockman Foundation
  5. M. Kiesewetter, AZ—NASB Large Print Ultrathin Reference, Black Calfskin (Retail $149.99) from Lockman Foundation
  6. M. Gatlin, MN—NASB Side Column Reference Wide Margin Special Limited Edition, Black Calfskin (Retail $149.99) from Lockman Foundation
  7. S. Di Mauro, ON—ESV Study Bible, Black Calfskin (Retail $239.99) from Crossway
  8. T. Dinkins, CA—NLT Tyndale Select, Black Calfskin (Retail $135.00) from Tyndale
  9. J. Kaess, FL—NLT Tyndale Select, Black Calfskin (Retail $135.00) from Tyndale
  10. T. Cavalier, TX—NKJV UltraSlim Bible Signature Series, Black Calfskin (Retail $129.99) from Thomas Nelson
  11. J. Dunne, MI—NIV Study Bible, Black Renaissance Fine Leather (Retail $124.99) from Zondervan
  12. D. Banks, IL—TNIV, Black Renaissance Fine Leather (Retail $99.99) from Zondervan

A Product That Reflects Its Maker

Today’s guest blogger is Jayson Bradley, the newest addition to our marketing team.

As the new guy in the marketing department, I write my first blog post only eleven days after walking through the doors as an employee. I thought that I would use this opportunity to give you faithful readers of our blog a small peek behind the curtain into the inner workings of your favorite Bible software company.

I have been a Logos Bible Software user for many, many years, but I had no idea how much the experience of working with Logos Bible Software (the software) would mirror working at Logos Bible Software (the company). Let me give you a couple of examples of what I mean.

One of my favorite things about using Logos has always been the startup sound; it has always seemed so relaxing, almost anticipatory as if it was promising something special was going to happen soon. Walking into the Logos building gives off that same ambience; a simple, classy presentation, the dulcet sounds of reception and a feeling that something exceptional is happening here.

Another thing I have always loved about Logos is the cleanliness of the interface. For such a powerful tool that offers so much, there is a simple elegance you can see right from the home page. In the same way, the main hallway that greets you off of reception also carries an authoritative simplicity; one that is both inviting and inspiring.

In the future I would love to address the operational efficiency, the diversity of roles and applications, the ease of use, and the productivity that I see mirrored already in both the Logos organization and the software that bears its name.

It would seem that the things that I have loved about Logos the software seem to come not just from design but are woven into the climate and culture of Logos the company.

You should follow us on Twitter here.

Logos Bible Software for Mac 1.2 Now Available

Last night we put the finishing touches on Logos for Mac 1.2 and made it live for all Logos for Mac users. As with earlier updates, version 1.2 is a free update that you can download from your Logos.com account. It’s also now available for purchase as a download (the 1.2 DVD will be another week or two).

In addition to fixing a number of bugs, 1.2 adds some cool new features like Bible Speed Search, Parallel Resource Associations, printing, the ability to choose an English font, and more. Read the new support article to see the complete list of changes.

Just head over to Logos.com, sign in, navigate to My Account > Order History, and then click on the order number for your Mac engine or base package order.

At the bottom of the order page, you’ll see a “Files to Download” section.

Click the “Download” link next to LogosMac1.2.dmg to save it to your Mac, and then double-click the file to install the update. Follow the instructions, and you should be up and running with the latest version in just a minute or two.

If you don’t have a Logos.com account, don’t see the link below your Mac order, or have any other troubles updating, please contact our Mac Customer Service team at 800-875-6467 or macsupport@logos.com.

You should follow us on Twitter here.

Four Years and Counting

Four years ago, on July 29, 2005, Bob kicked off the Logos blog with this introductory post. Here’s why we started the blog:

Our goal is to make Logos more open and accessible and to improve our communication with you. Please join us in the process: ask questions, make suggestions, and tell us how we can serve you better.

From our perspective, the blog has accomplished its purpose fairly well. We’ve posted about 950 times—usually every Monday through Friday—more than 15,000 of you get our daily posts in your RSS reader or email inbox, and you respond with great questions and suggestions that lead us to improve our software, products, and websites.

But there’s always room for improvement.

What would you like to be different here at the blog? More posts? Fewer posts? More people blogging? More posts about Greek? Take our new poll, and leave your feedback in the comments or send it to us at blog@logos.com.

You should follow us on Twitter here.

Logos Bible Software on an SD Card

Netbooks like the Acer Aspire One, ASUS Eee PC, Dell Inspiron Mini, HP Mini, Lenovo IdeaPad, and MSI Wind are rapidly growing in popularity due to the amount of computer they pack into such a portable size at such a low price point.

One of the things that allows these devices to be so small is the absence of an optical drive. But with no DVD/CD drive, how are you supposed to install your software? There are a few ways to do it (e.g., see this support article), but they can be overly complicated for many users.

Most software still comes on a CD or DVD, but software companies are looking to alternate delivery methods to accommodate the growing number of computers without optical drives. Moving to downloadable software is one solution. It’s something we’ve been doing for a while with most of our add-on collections and books, and it’s something we’re considering for our base collections in the future.

Another option is to move to a smaller, more universal media format—and nothing is hotter right now than flash. The most popular and universal form of flash memory is the USB thumb drive. Every computer has a USB port. But thumb drives have the disadvantage of protruding outside of the computer, making them not a very good choice for long-term use; and they tend to be a tad pricier than other forms of flash memory.

For these reasons we’ve decided to start delivering a media-only* version of our base packages via SD cards. Most if not all netbooks have built-in SD card readers, and since the SD card doesn’t stick out, you can leave it in and run your books right off the card if you need the extra space on your internal hard drive or SSD.

We’re now selling 2GB and 4GB versions of our Media-Only SD Cards. If you purchase Christian Home Library, Bible Study Library, or Leader’s Library, you’ll need only the 2GB version. But if you think you might upgrade down the road, you might want to consider purchasing the 4GB version to give you the ability to expand your library without having to purchase an additional card later. Original Languages Library and Scholar’s Library (all three flavors) will need the 4GB version.

* “Media-only” means you’ll have to add it on to a base package purchase in order to unlock any of the included books.

You should follow us on Twitter here.

All-American Summer

Aaaah, summertime! Fourth of July, the Mid-Summer Classic (MLB’s All-Star game), and, of course, your favorite pie! Today, eleven employees treated the Logos office to one of the sweetest lunches ever—for the Logos Pie Bake-off! As soon as you stepped foot into the kitchen, it smelled like a sweet-factory . . . too bad you can’t capture smell and taste in a photo.

The pies were so good, and the competition so close, that there was a tie for third until a straggling voter cast his last-minute ballot pushing Brittany Young’s Chocolate-Dipped Strawberry Shortbread into third place. But that was not the only close call. Marketing’s very own Sarah Knepper just barely edged out Kyle Anderson’s Family Peanut Butter Pie with her Pavlova—by only two votes!

Sarah has graciously made her Pavlova recipe available, so after enjoying a few photos, give her Pavlova a try for your next summer party!

Logos Banners and Images for Your Website

We have an impressive number of users who regularly blog and tweet about us, and many show their enthusiasm by featuring one of our banners in their sidebar. Almost daily we meet new users by reading what people are saying about us and noticing who’s linking to us.

On occasion we get emails from people asking if they can link to our site or use one of our images in their site’s sidebar. We gladly grant them permission on both counts, but we wanted to state publicly that you don’t even need to ask. If you want to link to us, feel free. If you find a Logos image that you’d like to use in a post or put in your sidebar, help yourself.

To make it easy for you to find just the right one, we’ve created two pages where you can find dozens of images and ads that you can display on your site to show your enthusiasm for Logos to your readers.

If you’ve been wanting to show Logos a little love on your website or blog, head on over and grab an ad or image and link it up to the demo or to the appropriate product page.

John Calvin’s 500th Birthday

Today marks the 500th anniversary of the birth of John Calvin (July 10, 1509 – May 27, 1564). Hundreds of thousands commemorate this day with gratitude to God for this man and his influence on the church.

Many who disagree with his theology still regard him as a gift to the church. John Wesley called him “a great instrument of God,” and Jacob Arminius considered Calvin “incomparable in the interpretation of Scripture” and recommended Calvin’s commentaries second only to the Bible itself. So learning and benefiting from Calvin isn’t just for the five pointers.

To join in the celebration of the grace of God in the life of John Calvin, we decide to launch Calvin500.com—a resource site devoted to everything John Calvin—and create several new Calvin collections, including the impressive Calvin 500 Collection, which contains more than 100 books by and about John Calvin.

If you missed the original announcement and haven’t yet seen the site or the collections, be sure to give them a look.

In addition to the site and the collections, don’t miss out on the two special birthday presents we have for you.

More Books, No Additional Charge!

First, we’ve added 11 new volumes to the Calvin 500 Collection, bringing the total up to 108! To cover the addition of these new titles, the price needs to go up. But instead of raising it immediately, we decided that we’d keep it at the already crazy price of $299.95 through the weekend. If you’ve been contemplating placing your pre-order, you have one last chance to pick up the most comprehensive Calvin collection on the planet at the lowest possible price. First thing Monday morning (July 13), the price will increase.

If you’ve already pre-ordered the Calvin 500 Collection, you’ll get all of these 11 new titles at no additional charge, but we need your help to cover the added cost. Please spread the word about the even bigger Calvin 500 Collection. Blog it. Tweet it. Facebook it. Or email it.

Get a Free Copy of Calvin’s Institutes!

Institutes of the Christian Religion by John CalvinSecond, we’re giving away the Beveridge translation of Calvin’s Institutes through the end of the month. To get your free book, you’ll need three things:

  1. a copy of the Libronix Digital Library System installed on your PC or Mac
  2. a Logos.com account with a credit card on file
  3. a Libronix Customer ID that is connected to your Logos.com account

Here are the steps to follow to get all set up:

Step 1: Download and install Libronix for Windows. (Mac users can purchase the Mac version of the engine, or buy a Mac base package.) If you already have Libronix up and running on your computer, jump to the third step.

Step 2: Activate Libronix. When you do, you’ll create a Libronix Customer ID (usually your email address, if you enter it). You can find your Libronix Customer ID by going to Help > About Libronix DLS.

Step 3: Create a Logos.com account. If you already have one, just log in.

Step 4: Make sure that your Libronix Customer ID is associated with your Logos.com account. Go to My Account, enter your Libronix Customer ID from Step 2, and click “Confirm.” If it’s already there, no need to do anything.

Step 5: “Buy” the Institutes of the Christian Religion by John Calvin. Go to the page and click “Add to Cart,” or just add it straight to your cart from here, and then make sure to add the CALVIN-500 coupon code to your cart and click “Update Cart.” Proceed through the checkout process and then click “Submit Order.” If you don’t have a credit card on file, you’ll need to enter your credit card information. Don’t worry. You won’t be charged. It’s an unfortunate inconvenience in our current checkout system, and we hope to change it at some point.

Step 6: Unlock and download your new book. If you’re on a Windows machine, just click the orange “Unlock & Download” button. If you’re on a Mac, just synchronize your licenses (Tools > Library Management > Synchronize Licenses) and manually put the book file in your resources folder (Macintosh HD/Library/Application Support/Libronix DLS/Resources on the startup volume).

Step 7: Start using your new book! Open Libronix, open My Library, then type Institutes to find it. Double-click it to open it.

4th of July Fun

Most Americans celebrated the 4th of July by watching fireworks, but five Logos employees celebrated by spending more than 80 hours working outside—in temperatures approaching 100 degrees in the afternoon—putting on a massive fireworks display for others to enjoy. Customer Service representatives Justin Kooy, Debbie Mickens, Kat Hutchison, and Christy Powell and software developer James Van Noord joined three others to put on a fireworks display at Fort Spokane over the July 4th weekend.

All but one of the Logos pyrotechnicians have done professional displays in the past, and Justin will be getting his official pyrotechnics license later this summer. We thought you’d enjoy seeing how some of the people behind the product spent their 4th of July.

Here’s a slideshow of some of the pictures—courtesy of James Van Noord.

A congratulations is definitely in order to Justin Kooy, who proposed to his now-fiancée Katie during the fireworks show (see the second to last picture). Congratulations, Justin and Katie!