How May We Direct Your Call?

Today’s guest post is from Sarah Wilson. Sarah is one of our friendly receptionists and works in our customer service department.

Here at Logos, we’ve always taken pride in the quality of our customer service. One of the ways that we do that is to have a real person answer and direct all calls. When you call Logos, you can depend on having a friendly person greet you and offer to direct your call. Our brand new release of Logos 4 has introduced an exciting and busy time in our main offices. We want to give you the inside scoop on what happens when you call for sales or customer service, and how you can be transferred and assisted as soon as possible.

The receptionist answers all incoming phone calls and transfers them all over the company, mostly to sales and customer service. We have a wonderful staff of personable receptionists who are well trained in customer service. The receptionist’s main job is to answer your call and make sure you get where you need to go!

Here are a few things to remember as you call Logos:

  • If you need sales, the receptionist will ask if you are currently a student or faculty with a college or seminary, so that she can send you to the appropriate department, either Academic Sales or End-User Sales. If you have the name or extension of a sales person who has helped you in the past, this can help you get transferred even faster.
  • If you need customer service, the receptionist will ask if you have either a Windows PC or a Mac. Clarifying which platform you are using will ensure that you don’t wait in the wrong support line! Our Windows support department can help you with Windows PC questions and issues, as well as Pre-Pub issues, renewing your Bible Study Magazine subscription, account management, and return requests. The Mac support team can assist you with all questions related to Mac products.
  • If you have a question about your payment plan or need to make a payment, our accounting department is available to help you from 7 AM to 5 PM (PST).
  • If you have a different kind of question, the receptionist will know how to assist you in finding the right department or person.

Your call-in experience is important to the receptionist and all of customer service. We know that the wait times for customer service and for sales have been longer since we released Logos 4, but we appreciate your patience as we help each of you, our valued customers.

Getting the Most Out of the Forums

If you’ve never explored the Logos Bible Software Forums, you’re missing out on a lot of great interaction with other Logos users. Since we launched the site in June, we’ve had more than 10,000 people join and write almost 53,000 posts. We have forums for general discussion, Logos 4, Logos 4 for Mac, Logos 3, Logos for Mac 1, our iPhone app, making suggestions, Español, posting files, and getting help with RefTagger. There are always lots of informative (and lively!) discussions going on.

As we pointed out a couple of weeks ago, the forums are one of the best ways to get answer to your questions fast—especially during this very busy time with the launch of Logos 4 when our phones are ringing off the hook.

But the forums aren’t just for finding answers to questions. They’re also a wonderful place for meeting and interacting with people from all over the country and the world who enjoy studying the Bible as much as you do.

Whether you’re looking to get answers to questions or just want to join a community of people who love doing Bible study with Logos Bible Software, you’ll get the most out of the forums by spending a few minutes getting set up properly. Here are some of the things I’d recommend.

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Using Your New Logos 4 Resources in Logos 3 or Logos for Mac 1

http://www.logos.com/images/products/5486.jpgAll of our Logos 4 base packages are packed with new content. If you crossgrade from Gold version 3 to Gold version 4, you’ll add almost 200 new resources to your library. If you upgrade to a higher-level base package—from, say, Leader’s version 3 to Silver version 4—you’ll likely pick up even more new resources.

Did you know that you can use the vast majority* of your new Logos 4 resources in Logos 3 or Logos for Mac 1? Although Logos 4 is intended to replace our previous generation software, some of you may want to continue to run both versions side by side for a little while.

  1. If you’re a Mac user, you may want to continue to use Logos for Mac 1 as well as Logos 4 for Mac until the latter comes out of testing and is more reliable for daily use.
  2. If you’re a Windows user, you may want to continue to use Logos 3 alongside Logos 4 until you learn the ropes of Logos 4 or until your favorite feature gets added.

One of the great things about Logos 4 is that it installs right alongside of Logos 3 and Logos for Mac 1, so you can continue to use both as long as you’d like without any problems.

Maybe you’re on the edge about upgrading because you aren’t sure if you’re ready to learn a whole new program, or you’re not sure if your computer can even handle Logos 4. The good news is that you can still take advantage of our incredible introductory base package and base package upgrade discounts without having to commit to switching to Logos 4 entirely or at all. When you’re ready to make that transition, you’ll be all set. In the meantime, you can add a ton of new books to your existing Logos 3 or Logos for Mac 1 library at some of our lowest prices ever.

Here’s how:

Step 1: Purchase a Logos 4 Base Package

Purchase one of our base package upgrades by going to our customized upgrade discounter. Even if you’re not going to run Logos 4 exclusively or at all (for now) and you just want the books, you’ll still want to purchase a Logos 4 base package or base package upgrade so you can use those books on Logos 3 or Logos for Mac 1.

Step 2: Sync Your Licenses

After you’ve purchased, installed, and logged in to your new Logos 4 base package or base package upgrade, the next step is to sync your new licenses back into Logos 3 or Logos for Mac 1. You can do this in Logos 3 or Logos for Mac 1 by going to Tools > Library Management > Synchronize Licenses. This will guarantee that all of your new Logos 4 licenses are in place so your books will show up as unlocked when you copy them over.

Step 3: Load Your Books

Now that you’ve updated your licenses on Logos 3 or Logos for Mac 1, the next step is to load your books.

Loading Your Books from a Media-Only Disk or Disk Set

Logos 4 uses a new and improved resource format (.logos4) to enable some cool new functionality, so you won’t be able to load the resources from the Logos 4 DVD. Instead, you’ll need to purchase one of the new media-only disks, which have Logos 3 and Logos for Mac 1 versions (in .lbxlls format) of the new Logos 4 resources.

If you need a CD set (on 12 disks), it’s available for special order by calling 800-875-6467.

When you get your disk or disk set, open Logos 3 or Logos for Mac 1 and insert the disk. You’ll be prompted to copy the new resources to your hard drive. If you’re not, you can load them by going to Tools > Library Management > Location Manager on Windows or Tools > Library Management > Resource Installer on Mac. After Logos has copied all of the files over, be sure to repeat the process with the remaining disks.

Loading Your Books via Download

If you’re a Windows user, you’d rather not spend the money for the media-only disk or wait for it to arrive, and you have a fast internet connection, you can load your new books on Logos 3 by running a resource update script. Just click the link for your base package below, and Libronix Update will download all of the available resources from our server that are missing from your computer.

Warning: This could be a very large download—up to 6GBs of files. If you can’t handle large downloads, your best option is to purchase the media-only DVD.

Building Your Library

Another question that comes up from time to time from people using our old and new software side by side is if they can continue to purchase Pre-Pubs and other books and get them to work in both versions.

All of our add-on products will work in Logos 3, Logos for Mac 1, and Logos 4 unless otherwise stated. We’ll make sure to put a clear note on the product page if it won’t work on all four platforms. So you can safely purchase for any or all versions of our software that you use.

Disk or Download?

We’re moving in the direction of delivering our products via download. It’s easier and less expensive for us and for you. When you purchase the downloadable version of an individual title or collection, we’ll provide you with instructions for loading the books on all of our platforms. You’ll be able to add your new books to as many platforms as you use.

The disk method, which is usually a CD-ROM, requires that you’re using (or are willing to install) our previous generation software: Logos 3 or Logos for Mac 1. If you choose the CD-ROM option, you’ll need to load your new books into Logos 3 or Logos for Mac 1, sync your licenses, and then launch Logos 4. Logos 4 will see the new license and will automatically fetch the files from our server and download them.

So there you have it. Enjoy using your new books on whichever versions of our software you have.

*Some books in Logos 4 are not able available in .lbxlls format for technical reasons (e.g., Logos 4 Media Resources and the new reverse interlinears).

Show Us Your Best Logos 4 Videos

In Ryan’s helpful post yesterday, he forgot to mention the one other helpful source of information about Logos 4—the growing number of user-created videos showing Logos 4 in action. Even if you’ve already watched our demo video and all our training videos, you’ll definitely want to check out what some of our users have put together.

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Audio Sermons in Your Passage Guide

Our developers have been hard at working pushing out lots of little improvements and tweaks over the last few weeks. But there are also a number of cool features in the works. Some are already starting to trickle out. Just recently we added a new feature to the Passage Guide that we think you’ll enjoy. Now as you do your Bible study or sermon prep, you’ll see links to audio sermons on the passage you’re studying from SermonAudio.com, the largest database of free audio sermons on the web. The new section appears down at the bottom next to SermonCentral.com and PowerPointSermons.com, but you can move it up to the top or wherever you want.

Just click on the sermon title to launch the sermon in your browser, or click on the speaker’s name to see all of his sermons.

This new feature comes to you free of charge, and you don’t even have to do anything to get it. Just start up Logos 4, and run a Passage Guide. Best of all, the nearly 300,000 audio sermons from SermonAudio.com are completely free to play or download. What a wealth of sound, biblical preaching to listen to during your study or take with you on your MP3 player!

We realize that everyone is different, and some people don’t care to have audio sermons in the Passage Guide. That’s why we’ve made it so easy for you to customize the Passage Guide to suit your needs. Simply collapse the sections you don’t want to see, delete them from a particular guide, or remove them from all your guides by creating a custom Passage Guide and naming it “My Passage Guide” (via Guides > Make a new guide template).

There are plenty more cool features in the works. No matter when you buy, you’ll get all the latest improvements and features that we’re continually shipping. However, the special introductory discounts on the Logos 4 base package libraries are here for a limited time. You may never have another opportunity to upgrade or pick up one of our base packages at the prices we’re currently offering them for. So don’t miss out!

Logos Bible Software for Mac 1.2.2

A new version of Logos Bible Software for Mac is now available for download. Version 1.2.2 fixes a couple of bugs: a font display issue that occurred in some reports with Snow Leopard and a search problem with queries ending with search operators. Everyone running Safari 4 (whether you’re using Snow Leopard or not) should update to 1.2.2.

As with earlier updates, version 1.2.2 is free to existing users and can be downloaded from your Logos.com account. Go to Logos.com, sign in, navigate to My Account > Order History, and then click on the order number for your Mac engine or base package order.

At the bottom of the order page, you’ll see a “Files to Download” section.

Click the “Download” link next to LogosMac1.2.2.dmg to save it to your Mac, and then double-click the file to install the update. Follow the instructions, and you should be up and running with the latest version in just a minute or two.

If you don’t have a Logos.com account, don’t see the link below your Mac order, or have any other troubles updating, please contact our Mac Customer Service team at 800-875-6467 or macsupport@logos.com.

Logos Bible Software for Mac 1.2.1 Brings Snow Leopard Compatibility

Today many Mac users around the globe are upgrading to Apple’s latest and greatest operating system, OS X 10.6 Snow Leopard. Our developers have been testing Logos for Mac 1.2 on pre-release builds of Snow Leopard and have found an issue that causes a handful of resources to crash the application.

Today we’re releasing version 1.2.1 to fix this bug. As with earlier updates, version 1.2.1 is free to existing users and can be downloaded from your Logos.com account. It’s also now available for purchase as a download.

Just head over to Logos.com, sign in, navigate to My Account > Order History, and then click on the order number for your Mac engine or base package order.

At the bottom of the order page, you’ll see a “Files to Download” section.

Click the “Download” link next to LogosMac1.2.1.dmg to save it to your Mac, and then double-click the file to install the update. Follow the instructions, and you should be up and running with the latest version in just a minute or two.

If you don’t have a Logos.com account, don’t see the link below your Mac order, or have any other troubles updating, please contact our Mac Customer Service team at 800-875-6467 or macsupport@logos.com.

There’s a known font issue that causes some display problems in certain reports. We’re working on version 1.2.2 to correct this bug.

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Michael Bird: Most Influential Books

Michael Bird, who blogs at Euangelion, is a young New Testament scholar who teaches at the Highland Theological College in Dingwall, Scotland. A couple of weeks ago he was in the US on a road trip with some folks from the Zondervan Academic team. During his visit, they did a series of video interviews with him. In the last one, Michael talks about some of the authors and books that have had significant influence on him. The video is embedded below. (If you don’t see it, view the post on the blog.)

Michael mentions Chrysostom, Ambrosiaster, and Calvin as influential ancient authors. But he singles out two modern authors and their books: N. T. Wright’s Jesus and the Victory of God and D. A. Carson’s commentary on John’s Gospel in the PNTC and his 2-volume For the Love of God devotionals (see other works by D. A. Carson).

If you’re looking to build your digital library with some quality books, these recommendations from Michael Bird would be a great place to start—and, best of all, they’re all available for Logos Bible Software.

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A Product That Reflects Its Maker

Today’s guest blogger is Jayson Bradley, the newest addition to our marketing team.

As the new guy in the marketing department, I write my first blog post only eleven days after walking through the doors as an employee. I thought that I would use this opportunity to give you faithful readers of our blog a small peek behind the curtain into the inner workings of your favorite Bible software company.

I have been a Logos Bible Software user for many, many years, but I had no idea how much the experience of working with Logos Bible Software (the software) would mirror working at Logos Bible Software (the company). Let me give you a couple of examples of what I mean.

One of my favorite things about using Logos has always been the startup sound; it has always seemed so relaxing, almost anticipatory as if it was promising something special was going to happen soon. Walking into the Logos building gives off that same ambience; a simple, classy presentation, the dulcet sounds of reception and a feeling that something exceptional is happening here.

Another thing I have always loved about Logos is the cleanliness of the interface. For such a powerful tool that offers so much, there is a simple elegance you can see right from the home page. In the same way, the main hallway that greets you off of reception also carries an authoritative simplicity; one that is both inviting and inspiring.

In the future I would love to address the operational efficiency, the diversity of roles and applications, the ease of use, and the productivity that I see mirrored already in both the Logos organization and the software that bears its name.

It would seem that the things that I have loved about Logos the software seem to come not just from design but are woven into the climate and culture of Logos the company.

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Tyndale Commentaries and Bavinck’s Reformed Dogmatics on Pre-Pub

Commentaries and theology books are two of our top selling categories of resources. That’s to be expected, because they are two of the best kinds of tools for helping Christians grow in their understanding of the Bible, and understanding the Bible is at the heart of Christianity.

Commentaries analyze the Bible sentence by sentence, paragraph by paragraph, book by book and help you understand it in its original context. Most commentaries also point you in the direction of application to life in the 21st century. Commentaries answer the question, “What does this passage of Scripture mean?”

Systematic theology books help you understand the Bible topically. They synthesize its teaching and organize it by its major themes: God, the Bible, man, sin, Christ’s person and work, the Spirit’s person and work, salvation, the church, the future, etc. Systematic theology books answer the question, “What does the Bible teach on this subject?”

Both are important tools to have in your digital library, and we just added two wonderful sets to these two categories last night.

Tyndale Commentaries

Tyndale Commentaries CD-ROM (49 Vols.) The Tyndale Old Testament Commentary (TOTC) and the Tyndale New Testament Commentary (TNTC) together form one of the best series of commentaries covering every book of the Bible. These volumes are known for their concise, to-the-point explanations of Scripture and are useful for scholars, pastors, and lay Bible students alike.

These 49 volumes cover more than 12,000 pages and would cost you almost $600 in print, but we’re offering the set for only $164.95. That’s less than $3.50 per volume.

Pre-order this set today. See more commentaries in our Commentaries Product Guide.

Herman Bavinck’s Reformed Dogmatics

Reformed Dogmatics, by Herman Bavinck (4 Vols.)Among the ranks of Calvin’s Institutes of the Christian Religion, Turretin’s Institutes of Elenctic Theology, Hodge’s Systematic Theology, and Berkhof’s Systematic Theology, Bavinck’s Reformed Dogmatics is one of the most significant expositions of the Reformed faith ever written. According to Richard Gaffin, it may be “the most important systematic theology ever produced in the Reformed tradition.”

This 4-volume, 3,008-page set has for the first time been translated into English from its original Dutch, bringing the best of Dutch Reformed theology to the English-speaking world.

Pre-order this set today.

What commentaries and theology books would you like to see next?

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