We thrive on your feedback!

Logos Bible Software Mobile

From day one Logos has had a passion for customer service and support—we love our customers!

Everyone in our company has a mandate to provide the best customer service in the universe. So much so, that our CEO/President has repeatedly made it publicly clear that if our staff of nearly 200 can’t make you happy, he will personally address your concerns himself!

From customer service and technical support on our toll-free line (USA/Canada), user surveys, and the ability for everyone to send us suggestions and feedback (which we actually read) at suggest@logos.com, to the new community forums where many of our staff members read and engage in the discussion—we want to serve you, and we thrive on your feedback.

That is why we are so pleased, humbled, thankful, and honored to have received a perfect 5 out of 5 stars award from Google Shopping, and to rank in the Top 5 Rated Websites at Reseller Ratings out of nearly 20,000 stores and 360,000+ reviews.

It is especially rewarding to see that our efforts to provide the best customer service in the world are noticed by our customers. It is great to believe we give good service, but it is good to see our customers agree—the #1 most frequently mentioned term in our customers’ reviews according to the Google Shopping report is “customer service.”

Please help us keep our good name!

We want to make sure all of our customers are taken care of with excellence, and we want you to be able to honestly tell the world that we are a great company to do business with. If you can’t—we want to fix that right away.

If you have ever placed an order at Logos.com and you would like to contribute your own public review of the experience, please go to your order history to find your most recent order ID, then go to Reseller Ratings to submit a review with your most recent order ID as your “invoice number.”

If for some reason you aren’t comfortable giving us a glowing review, we want to take care of you right away and do what we can to make you a happy customer! Please call us at 1-800-875-6467 or email cs@logos.com so we can help you. If that doesn’t work, ask for the president—we want you to be taken care of!

You should follow us on Twitter here.

Comments

  1. and we love you. and we also want the DSS Hebrew Bible module!!!!
    ;-)
    when is that thing coming out?????

  2. I enjoy your software very much, especially the variety of titles available. Your customer support staff is very helpful and responsive.
    I would, however, like to suggest you add an interactive Bible Atlas with customizable maps for export to PowerPoint and Word.

  3. Jason Belk says:

    I have been using your software for over 2 years now and been impressed by the quality of service as well. All the training videos, personality woven into the company and Bible-driven work is awesome. It has caused me to aim to work at Logos after I graduate from college with my computer science degree.

  4. I have had one year of undergraduate Hebrew and one year at a seminary, but is has been about 15 years ago. Although I have kept current with the Greek language, I haven’t used enough to stay current with Hebrew. I recently purchased the Logos product Hebrew First Primer. This is an awesome product and has helped me tremendously to become more proficient in Hebrew once again. I think this is a “sleeper” product at Logos, that really should be promoted and featured. It has truly been a blessing to my study.

  5. I just want to share some excitement with you all. I have always had the KJV for the English text on my Exegetical Guide. I tried to see if any other versions were available like the ESV or something so I clicked on properties (next to the Next arrow on the Mac version) and realized I had forgot all about the Lexham Greek Discourse New Testament. I chose it (only that and the KJV were available) and tried it out a few times and boy am I thrilled!
    It displays the morphology, the root, the parsing, and an English translation for each word, and by double clicking on the root I can go straight to BDAG!
    Anyhow, for the nerds out there like me – this is exciting!