Thanks for Being Great Customers!

Today’s guest blogger is Elizabeth Sanborn, a Customer Support representative at Logos.
I’ve been working here at Logos for just over three months, and before I started—I’ll be honest—I was a little scared. Everyone has heard horror stories about customer support, so I was a little nervous about the people I would encounter on the other end of the phone.
However, my experience working here at Logos has been quite the opposite. During my time here, I have met hundreds of wonderfully kind customers, who ask me how I am doing (and care about the answer!) and display the utmost patience with me, especially when I first started working here and was still learning the ropes. I’ve had a variety of great conversations while waiting for computers to reboot, downloads to finish, etc. I’ve even had a customer help me with Christmas gift ideas for my brother. It’s quite encouraging to see Christians act Christ-like, even in the little things of life like customer service. So thanks, customers, for being so fantastic and making the jobs of Logos Customer Support reps such a great experience!

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4 Responses to “Thanks for Being Great Customers!”

  1. Robert January 21, 2008 at 7:14 am #

    I have to say that I don’t know who I’ve talked to at Logos but every one of them has been pleasant and helpful.
    I appreciate the customer service reps that Logos hires!
    bob

  2. Steve Maling January 21, 2008 at 7:28 am #

    Right on, Bob. When I as a retired pastor try to persuade my middle-aged (and therefore “pre-PC”) friends to try Logos software, I frequently mention the great customer service in store for them. Elizabeth, after saving some of our thanks for yourself, please pass it on:)
    Steve

  3. Shaun Tabatt January 21, 2008 at 7:42 am #

    I work as a supervisor in a 30 seat call center. It is so vitally important to have the right people on the other end of the line. A willingness to try and a good attitude go a long way in making each customer interaction a success. Thanks for doing such an important job. Customer support representatives are often the face of the company to the majority of the customers. God bless!
    ST

  4. Ken Shawver January 21, 2008 at 10:29 am #

    Every call I have ever made to LOGOS has been a great experience. From reception, A/R, Tech Support and Sales. You can tell the folks that talk with customers like the product and what they are doing. Everyone has been extremely helpful – maybe it’s all of the food competitions :) – but it is no wonder why LOGOS is listed as a great Christian place to work.
    The product is great and I can’t help but sharing it with everyone I meet.
    God Bless…
    In Christ,
    Ken